Long-standing relationship with manufacturers means that we can buy in large quantities and enjoy good prices. And because we don’t have any overheads or shops, we can pass that saving directly onto our customers.
Yes, simply order samples on our site as you’re browsing. You can get 2 samples for FREE, then 95p for each additional sample. Details of our postage & packaging prices for all samples can be found here.
Yes. As there are so many styles and new designs being released, not all our carpets and rugs are on the website. Just give our team a call or email and we can supply the carpet you’ve found.
It’s recommended that you refer to the manufacturer’s website for suitability – as some carpets are more suitable for high-traffic areas than others.
To ensure our carpets and rugs are as eco-friendly as possible, most don’t have fire-retardant, & mothproofing chemicals sprayed onto them.
If you are allergic or looking for the most natural carpet on the market, we would recommend the Wool Barefoot range. These don’t have fire retardants or mothproofing and are undyed.
They can indeed! Take a look at our Rug Creator to design your own bespoke rug.
Of course. You can call us or email us with the details of the carpet or rug. Just have the material, model name, measurements and border details to hand.
Yes. As we are based in Bristol, we have an experienced local team that covers the Bristol, Bath, and the South-West area. We also have a trusted network of self-employed fitters around the UK who can usually measure for free. To make it even easier, the fitters will send over your measurements directly to us and we’ll contact you with the estimate.
Please note: If you are measuring the room yourself, please make allowances for excess carpet which the fitters need to install correctly.
We work with a number of trusted carpet fitters around the UK. Simply provide us with your address and we can put you in contact. In the rare chance that we do not have a fitter in the area, we can recommend the NICF website to find a certified fitter.
We don’t have a designated trade rate, as we already offer heavily discounted rates. However, we do look at this on a case-by-case basis, so if you make multiple purchases, or buy in large amounts, please get in touch with our team to discuss this.
Swoop over to the delivery section of our site!
No. We only deliver to Mainland UK.
We will try to deliver your order within 10 working days from the date of purchase for most broadloom carpets. However, some orders may take longer.
Yes. If you want to order your carpet or rug now but cannot take delivery, we can hold stock until you need it delivered. Just let us know when you place the order.
We always recommend being at home to take receipt of your delivery. Deliveries are between 9am and 5:30 pm. The courier usually calls one hour before they are due to deliver.
However, we understand that this is not always possible. If you are going to be away/at work, please provide a safe place (garage, lock up, shed, porch) where the carpet could be left. Although, in this situation, we would always suggest asking a neighbour if they can take the delivery on your behalf.
Please note: Inspection needs to take place before accepting the order, especially if you personally aren’t around to accept the delivery.
As our delivery drivers don’t have the insurance to take the carpet into the property themselves, you will need to take the delivery from outside into your home.
If there is a problem with your carpet or rug, please get in touch with our team straight away. Depending on the nature of the complaint, there will be different avenues we take:
Rugs: We can arrange collection for the supplier to inspect and find a solution. This usually involves a replacement or repair.
Carpet (been cut): A fitted complaint would be submitted to the supplier. They will then offer a replacement or repair.
Carpet (just delivered): We can arrange for collection and repair or replacement
*Carpets and rugs from Crucial Trading are not able to be collected. Therefore, the customer would have to arrange for a courier to collect and deliver to the supplier.
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